Returns & Exchanges

At EcoFlow, we stand by the quality of our portable power stations and solar solutions, offering a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, we provide a streamlined process for returns and exchanges on all eligible electronic products.

Return Process

• 1.
  Initiate a Request

  Contact our support team through the official EcoFlow portal or email us with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, accessories, and documentation to ensure the item is protected during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, we will process your refund or exchange within 7-10 business days back to your original payment method.